Episode #560
How Unhappy Customers Will Make You Grow – As Long As You Do This
February 11, 2018

In episode #560, Eric and Neil discuss ways that unhappy customers can actually help you grow as a business. Tune in to hear how you can turn failure into future success.

Time-Stamped Show Notes:

  • [00:27] Today’s Topic: How Unhappy Customers Will Make You Grow – As Long As You Do This
  • [00:55] Eric’s business grew 139% in 2017, but there was an “incident” and they lost 40% of their clients.
  • [01:31] So they called an all-hands meeting and found out why they lost the clients.
  • [01:50] Eric then reached out to the clients to see what their experience had been.
  • [02:02] If you talk to your customers, it will help you figure out what needs to be fixed.
  • [02:26] Neil calls former clients to see why they left and he performs surveys every month for current clients.
  • [03:14] There is a process in place now at Eric’s company to help retain clients.
  • [04:22] You need to do whatever it takes to improve.
  • [04:36] Talking to unhappy customers helps you grow as a business.
  • [05:18] If you please the majority of the customer base, they will remain loyal.
  • [05:37] Eric personally reaches out to happy clients and he finds out what their goals are for the coming year.
  • [06:24] That’s all for today!
  • [06:26] Go to Singlegrain.com/Giveway for a special giveaway!

Leave some feedback:

  • What should we talk about next? Please let us know in the comments below.
  • Did you enjoy this episode? If so, please leave a short review.

Connect with us:

Discover Latest Episodes

Episode
Syed Balkhi’s Unconventional Wealth Building Strategies
February 21, 2024

Syed Balkhi and Eric Siu discuss the power of compounding and the importance of maintaining friendships with other high performers. Syed shares his philosophy of giving unconditionally and compounding...

Episode
Sora causes Adobe to lose $18 billion dollars in 1 day, The best way to make money in AI isn’t to create something like ChatGPT…
February 21, 2024

In episode #2682, we discuss the impact of OpenAI's Sora on the marketing and business world. We highlight the significant loss in market cap experienced by Adobe stock after the announcement of Sora....

Episode
The future of marketing agencies, How to increase your agency’s value, & more
February 20, 2024

In episode #2681 of Marketing School, hosts Eric Siu, Neil Patel, and Ralph Burns along with Kasim Aslam from the Perpetual Traffic podcast delve into the future of agencies and the evolving landscape...