In Episode #437, Eric and Neil discuss how to create an irresistible product or service guarantee. Tune in to learn what some of the big brands are doing to provide top-notch service guarantees and how you can effectively implement your own.
Time Stamped Show Notes:
- 00:27 – Today’s topic: How to Create an Irresistible Product or Service Guarantee
- 00:38 – The baseline is to have a 30-day money back guarantee
- 00:55 – One of the craziest ideas Neil has heard of is having double money back guarantee
- 01:22 – With Nordstrom and Zappos, you can return an item as long as you have a receipt
- 02:27 – Amazon is committed to giving the best customer service
- 02:37 – Eric bought a TV from them that wasn’t in the best condition when it arrived; Amazon sent a new one without asking for the first TV back
- 03:06 – Your guarantee should reflect the quality of your product or service
- 03:45 – Marketing School is giving away 90-day FREE trial of Crazy Egg which is a visual analytics tool
- 03:55 – Go to SingleGrain.com/giveaway to get your FREE copy
- 04:00 – That’s it for today’s episode!
3 Key Points:
- A 30-day money back guarantee is the baseline for all guarantees.
- If you have an awesome guarantee, it should reflect the quality of product/service that you have.
- Some tend to abuse guarantees, so you must trust in your product or service quality.
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