In Episode #428, Eric and Neil discuss how to correctly use live chat on your website. Tune in to learn how you can target the right people using live chat and convert them into sales.
Time Stamped Show Notes:
- 00:27 – Today’s topic: How to Correctly Use Live Chat on Your Website
- 00:51 – Live chat isn’t just about talking to your website visitors, it can actually detect potential customers
- 01:34 – Segment your audience and only show the live chat option—it’s your best bet
- 01:50 – Intercom is doing well for live chat
- 02:00 – Eric just switched to Drift which has the ability to set appointments for people
- 02:47 – The appointment setting becomes a revenue generating tool
- 02:58 – Drift Enterprise costs $2K a month, but they have the another version
- 03:38 – Eric’s clients like Drift
- 03:50 – Just make sure you’re not showing your live chat to the wrong people or you’re wasting money
- 04:31 – “You can’t hit everyone”
- 04:35 – Marketing School is giving away a free 90-day FREE trial to Crazy Egg which is a visual analytics tool
- 04:45 – Go to SingleGrain.com/giveaway to get your FREE trial
- 04:50 – That’s it for today’s episode!
3 Key Points:
- Only target those who will likely convert to sales when it comes to the live chat feature.
- If you’re talking to the wrong people, you’re just wasting time and money.
- Live chat can become an income generating tool if used well.
Leave some feedback:
- What should we talk about next? Please let us know in the comments below.
- Did you enjoy this episode? If so, please leave a short review.
Connect with us:
Discover Latest Episodes
In this episode #3038, Eric Siu and Neil Patel break down agency growth and revenue trends, highlighting the effectiveness of outbound marketing in driving results. They also compare capitalism and so...
In this episode #3067, Eric and Neil discuss how content creation is shifting from keyword-heavy tactics to covering topics in depth, especially with AI reshaping SEO. They highlight the value of plat...
In this episode #3036, Eric and Neil discuss how AI is reshaping the job market, with fewer junior roles available and a growing demand for senior talent. They highlight the importance of adapting thr...