In episode #1204, we talk about why customer reviews are important and how you can actually get more. In our online society, reviews play a critical role in helping customers make their purchase decisions. Listen in to discover the tips and strategies for encouraging customers to leave reviews in both B2B and consumer-based markets.
TIME-STAMPED SHOW NOTES:
- [00:25] Today’s topic: Why Customer Reviews Are Important.
- [00:31] The prominent role that reviews play in purchasing decisions.
- [01:13] B2B and consumer-based strategies for getting more customer reviews.
- [02:02] Using NPS software to encourage customers to write reviews.
- [02:32] Learning to capitalize on previous customer reviews to get more fresh reviews.
- [03:46] The positive impact of following up with customers to gain more positive reviews.
- [05:01] That’s it for today!
- [05:03] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information.
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