In episode #2423, Neil and Eric talk about how to address negative reviews the right way. Whether you’re getting negative reviews for a podcast, business, or service, it’s important to analyze them and figure out whether there are any persistent issues that you have the power to fix. Listen in as we discuss the biggest mistakes companies make when it comes to addressing criticism, what you can learn from negative reviews, and why these comments present you with an excellent opportunity to grow!
TIME-STAMPED SHOW NOTES:
[00:20] Today’s topic: How to Address Negative Reviews The Right Way.
[00:25] Some context on why we’re unpacking this topic.
[00:55] How you can learn from negative reviews.
[01:34] The mistake most companies make when it comes to responding to reviews.
[02:18] How to find patterns in negative reviews and fix persistent issues.
[03:06] Understanding how receptive you and your team are to criticism.
[04:02] Why critical reviews are a great opportunity to grow.
[04:25] That’s it for today! Don’t forget to rate, review, and subscribe!
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