Episode #441
How to Avoid Over-Servicing Clients
October 15, 2017

In Episode #441, Eric and Neil discuss how to avoid over-servicing clients. Tune in to learn what the Zero Dollar Charge Order is, the value of doing exactly what’s stated in your contract, and how to prevent being taken advantage of by your clients. 

Time Stamped Show Notes:

  • 00:27 – Today’s topic: How to Avoid Over-Servicing Clients
  • 00:47 – Eric uses Hubstaff, which is a time tracking tool
    • 01:00 – It’s important to internally track time in a company
    • 01:15 – You don’t have to charge per hour, but audit your time wisely
  • 01:38 – Follow what’s in the contract
    • 01:44 – Learn how to say “no” if it’s not in the contract
  • 02:07 – Eric hired The Smart Agency Podcast’s Jason Swenk
    • 02:20 – He created the tactic called “Zero Dollar Charge Order”
    • 02:27 – You send an invoice for zero dollars that states the services you gave for free
  • 03:35 – If you have to charge for it, charge for it
  • 03:59 – Marketing School is giving away 90-day FREE trial to Crazy Egg which is a visual analytics tool
  • 04:11 – That’s it for today’s episode!

3 Key Points:

  1. Track your time internally as a way of accountability.
  2. Stick to the contract—learn to say “no” to additional work that’s being offered by your client.
  3. Don’t be afraid to charge if you need or have to.

Leave some feedback:

  • What should we talk about next? Please let us know in the comments below.
  • Did you enjoy this episode? If so, please leave a short review.

Connect with us:

Discover Latest Episodes

Episode
Is There Really A Summer Slump In B2B Marketing?, How We Are Managing Multiple Offers Right Now, What Are We Doing To Build A Brand
June 12, 2025

In this episode #2987, Eric Siu and Neil Patel discuss navigating B2B summer slumps, managing multiple offers, and building authentic brands. They also explore the emotional side of AI-generated conte...

Episode
Meta Is Letting AI Do All The Ad Work, Elon VS Trump- A Lesson On What You Shouldn’t Do Online, We’re Seeing Marketing Pick Up In Countries That Are Cutting Rates
June 11, 2025

In this episode #2986, Eric Siu and Neil Patel discuss AI in advertising, the need for human-AI collaboration, and challenges for small businesses. They also touch on online feuds and global marketing...

Episode
Famed Investor Asserts That AI Is Underhyped, How ChatGPT Connectors Are Changing The Game For Businesses
June 10, 2025

In this episode #2985, Eric Siu and Neil Patel discuss the rapid rise of AI adoption, major infrastructure investments, and the future of AI in marketing. They explore market valuations, the efficienc...