How to Collect Feedback That Matters

In episode #1697, Neil and Eric talk about collecting feedback that matters. Not all feedback is created equal, and it is important to filter out the noise so that you can get your product to where it needs to be. Be sure to tune in today to hear it all!

TIME-STAMPED SHOW NOTES:

• [00:25] Today’s topic: How to Collect Feedback That Matters.
• [00:29] What we mean by ‘feedback that matters.’
• [01:07] Why Eric loves sending surveys to collect feedback and the biggest mistakes he has made.
• [02:08] The importance of getting feedback during the right phases of people using the product.
• [03:11] Lessons from The Mom Test about collecting feedback.
• [03:30] What Eric learned from Rahul Vohra about feedback and customer development.
• [04:07] Eric’s experience with Levels and how they did their surveys.
• [04:36] Some tools you can use to conduct your surveys. 
• [04:45] That’s it for today!
• [04:45] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information or call us on 310-349-3785!

Links Mentioned in Today’s Episode:

SurveyMonkey

UserTesting

The Mom Test

Superhuman

Rahul Vohra

Levels

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