Episode #1606
How to Deliver a 7-Star Experience for Clients
December 31, 2020

How to Deliver a 7-Star Experience for Clients

In episode #1606, we talk about delivering a 7-star experience for your clients. Neil shares stories both of how his expectations have been exceeded and how he has exceeded clients’ expectations. We also hear about the power of going above and beyond and why this is the best marketing out there. Be sure to tune in today!

TIME-STAMPED SHOW NOTES:

  • [00:25] Today’s topic: How to Deliver a 7-Star Experience for Clients.
  • [00:41] Neil’s most recent experience of incredible customer service.
  • [01:52] A 7-star experience: Neil’s story of the Mandarin Oriental in Las Vegas.
  • [02:30] What separates a 7-star experience from a 5-star one.
  • [02:55] Outline what each starred experience looks like and exceed expectations.
  • [03:00] How Neil went above and beyond for a client.
  • [04:33] The link between a 7-star experience and marketing.
  • [05:00] There is no one way to stand out; find what works for you. 
  • [05:14] That’s it for today!
  • [05:14] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information or call us on 310-349-3785!

 

Links Mentioned in Today’s Episode:

 

Four Seasons Hotels

Airbnb

Mandarin Oriental Las Vegas

 

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