In Episode #130, Neil and Eric list the ways you can use live chat to grow your business. The two men discuss that there are right and wrong ways to use live chat in order to increase your sales. Also, tune in to discover how Neil tests Eric’s own live chat service without his knowing just for our benefit.
Time Stamped Show Notes:
- 00:28 – Today’s topic: How to Use Live Chat to Grow Your Business
- 00:48 – Live chats should pop up at engaging points of interaction to work well
- 01:25 – Avoid using live chat to interrupt the sales flow
- 01:47 – Eric has tried Olark and Zopim as live chat tools in the past
- 02:08 – Eric found out more people are using Intercom.io for their live chats
- 03:17 – Neil drops what Eric doesn’t know!
- 03:46 – Intercom.io and Drift are two most popular live chat tools
- 04:26 – Get in touch with people at certain engagement points
- 04:58 – Neil messaged Eric on his website using the live chat!
- 06:03 – Always put the person’s name on the chat
- 06:25 – How Eric does his live chats
- 06:42 – Try to help first before pitching your sale
- 07:38 – “When you engage with someone 4x…they’re much more likely to buy what you sell them”
- 08:12 – Always have someone manning the chat 24/7
- 08:30 – Neil gets his chat agents from Upwork
- 08:59 – Ask for the customer’s email
- 09:17 – Connect Drift or Intercom to HipChat or Slack
- 09:39 – That’s it for today’s episode!
3 Key Points:
- Live chat that pops up in the right engagement points work.
- It’s not just about the tools, it’s also about when pop ups, pop out.
- Live chat is NOT for sales alone – remember to help people out.
Leave some feedback:
- What should we talk about next? Please let us know in the comments below.
- Did you enjoy this episode? If so, please leave a short review.
Connect with us:
Discover Latest Episodes
In this episode #2980, Eric Siu and Neil Patel discuss how AI is revolutionizing advertising, the evolution of digital marketing strategies, and shifting workplace dynamics. They also reflect on the t...
In this episode #2979, Eric Siu and Neil Patel discuss how AI is transforming advertising, including Netflix's dynamic ad placements. They explore shifts in digital marketing, evolving workplace expec...
In this episode #2978, Eric Siu and Neil Patel discuss the challenges of SEO attribution, the evolution of marketing, and the need to prioritize customer value over metrics. They also explore the role...