Episode #130
How to Use Live Chat to Grow Your Business
December 08, 2016

In Episode #130, Neil and Eric list the ways you can use live chat to grow your business. The two men discuss that there are right and wrong ways to use live chat in order to increase your sales. Also, tune in to discover how Neil tests Eric’s own live chat service without his knowing just for our benefit.

Time Stamped Show Notes:

  • 00:28 – Today’s topic: How to Use Live Chat to Grow Your Business
  • 00:48 – Live chats should pop up at engaging points of interaction to work well
  • 01:25 – Avoid using live chat to interrupt the sales flow
  • 01:47 – Eric has tried Olark and Zopim as live chat tools in the past
  • 02:08 – Eric found out more people are using Intercom.io for their live chats
  • 03:17 – Neil drops what Eric doesn’t know!
  • 03:46 – Intercom.io and Drift are two most popular live chat tools
  • 04:26 – Get in touch with people at certain engagement points
  • 04:58 – Neil messaged Eric on his website using the live chat!
  • 06:03 – Always put the person’s name on the chat
  • 06:25 – How Eric does his live chats
  • 06:42 – Try to help first before pitching your sale
  • 07:38 – “When you engage with someone 4x…they’re much more likely to buy what you sell them”
  • 08:12 – Always have someone manning the chat 24/7
  • 08:30 – Neil gets his chat agents from Upwork
  • 08:59 – Ask for the customer’s email
  • 09:17 – Connect Drift or Intercom to HipChat or Slack
  • 09:39 – That’s it for today’s episode!

3 Key Points:

  1. Live chat that pops up in the right engagement points work.
  2. It’s not just about the tools, it’s also about when pop ups, pop out.
  3. Live chat is NOT for sales alone – remember to help people out.

Leave some feedback:

  • What should we talk about next? Please let us know in the comments below.
  • Did you enjoy this episode? If so, please leave a short review.

Connect with us:

Discover Latest Episodes

Episode
5 Tools to Help Scale Up Your Content Production #2300
December 06, 2022

In episode #2300, we share five tools that can help you scale your content production! If you are looking to save time, improve your materials, and keep moving forward, you have come to the right plac...

Episode
Do White Papers and Webinars Still Work? #2299
December 05, 2022

In episode #2299, we talk about whether white papers and webinars still work! Moving into the new year, we wanted to share some of our thoughts on the efficacy of these two avenues, and our approach t...

Episode
Eric’s Content Plan for 2023 #2298
December 04, 2022

In episode #2298, we speak about Eric's content plan for next year. From more conference appearances to finding a configuration that suits your exact business, there are a number of useful ideas that ...