Poor Onboarding Will Destroy your Retention. Here’s Why (& What to Do About It)
In episode #1607, we talk about poor onboarding, how it’s hurting you, and what you can do about it. Onboarding is not just about software; it is about how customers experience your products and services too. Be sure to tune in to find out how you can solve your onboarding problems.
TIME-STAMPED SHOW NOTES:
- [00:25] Today’s topic: Poor Onboarding Will Destroy your Retention. Here’s Why (& What to Do About It).
- [00:35] Onboarding is about more than just software; it’s about products and services too.
- [01:04] If customers aren’t happy with your onboarding, they won’t keep coming back.
- [01:22] How to create a successful onboarding experience.
- [02:12] Why poor onboarding is the biggest contributor to churn.
- [02:45] Metrics to look at to better understand onboarding.
- [03:35] Neil’s onboarding experience with Conversion Rate Experts.
- [04:40] That’s it for today!
- [04:40] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information or call us on 310-349-3785!
Links Mentioned in Today’s Episode:
Amplitude
Conversion Rate Experts
Leave Some Feedback:
- What should we talk about next? Please let us know in the comments below
- Did you enjoy this episode? If so, please leave a short review.
Connect with Us:
Discover Latest Episodes
In episode #2968, Eric Siu and Neil Patel discuss the new startup playbook, questioning the need for traditional venture capital and emphasizing AI’s growing role. They highlight the shift toward se...
In episode #2967, Eric Siu and Neil Patel discuss building relationships to attract top event speakers, share marketing insights from a private summit, and examine TikTok advertising. They highlight t...
In episode #2966, Eric Siu and Neil Patel discuss the shift to zero click results and the growing importance of strong branding in digital marketing. They cover strategies for mastering marketing chan...