Episode #1607
Poor Onboarding Will Destroy your Retention. Here’s Why (& What To Do About It)
January 01, 2021

Poor Onboarding Will Destroy your Retention. Here’s Why (& What to Do About It)

In episode #1607, we talk about poor onboarding, how it’s hurting you, and what you can do about it. Onboarding is not just about software; it is about how customers experience your products and services too. Be sure to tune in to find out how you can solve your onboarding problems.


  • [00:25] Today’s topic: Poor Onboarding Will Destroy your Retention. Here’s Why (& What to Do About It).
  • [00:35] Onboarding is about more than just software; it’s about products and services too.
  • [01:04] If customers aren’t happy with your onboarding, they won’t keep coming back.
  • [01:22] How to create a successful onboarding experience.
  • [02:12] Why poor onboarding is the biggest contributor to churn.
  • [02:45] Metrics to look at to better understand onboarding.
  • [03:35] Neil’s onboarding experience with Conversion Rate Experts.
  • [04:40] That’s it for today!
  • [04:40] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information or call us on 310-349-3785!


Links Mentioned in Today’s Episode:



Conversion Rate Experts


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