Episode #965
What You Should do When People Complain About Your Product or Service 
March 23, 2019

In episode #965, we discuss what you should do when you get complaints about your product or service. Tune in to hear how you should handle negative feedback.

We have committed to throwing a FREE Marketing School Live Event in Los Angeles, once Marketing School reaches 1M downloads in a 30 day period. Take action: Rate, review, subscribe, and SHARE. Check the progress here!

TIME-STAMPED SHOW NOTES:

  • [00:27] Today’s Topic: What You Should do When People Complain About Your Product or Service
  • [00:38] It’s a good thing when people complain, because you get more value from this kind of feedback.
  • [00:59] Look for recurring feedback, because then you know it’s an actual issue and not just a one-off.
  • [02:05] Sometimes, people will complain, but it won’t make sense to address it.
  • [02:30] Solve the problems that a majority of the complaints are about.
  • [02:54] Eric likes to send NPS surveys.
  • [03:00] His team uses AskNicely.
  • [03:28] Neil likes Qualaroo.
  • [03:45] SurveyMonkey has built-in feedback tools.
  • [04:00] Complaints will humble you and make you better.
  • [04:15] Speed is the key to responding to issues.
  • [04:30] Show people that you are proactive and respond swiftly, so they hold a higher opinion of you.
  • [04:37] That’s it for today!
  • [04:49] We hit our goal of 1 Million downloads! So, we will be throwing a free event in Los Angeles this June. Check out this website if you would like to attend. Remember: we are capping the event at 500 people, so sign up now, if you’re interested!

Leave some feedback:

  • What should we talk about next? Please let us know in the comments below.
  • Did you enjoy this episode? If so, please leave a short review.

Connect with us:

Discover Latest Episodes

Episode
8-Figure Bootstrapped Agency Blueprint
June 15, 2024

In this bonus episode, we give you a sneak peek into what our Agency Owners Association (AOA) hangouts look like. We discuss the importance of client recap reports, the potential of AI consulting for ...

Episode
Engagement grew on X despite controversy, research finds, Beverly Hills schools struggle to fill classrooms, $6.6M SaaS built off of YouTube influencers, What is warm outbound sales?
June 14, 2024

In episode #2758, we discuss he effectiveness of different marketing tactics, such as influencer marketing and email marketing, and share examples of successful campaigns. We also touch on the current...

Episode
The marketing genius of the Kardashians, and What Eric gets out of YPO retreats
June 13, 2024

In episode #2757, we discuss the marketing powerhouse that the Kardashians are and how they control their messaging and connect with their audience. The conversation then shifts to Eric's YPO retreat ...