Episode #965
What You Should do When People Complain About Your Product or Service 
March 23, 2019

In episode #965, we discuss what you should do when you get complaints about your product or service. Tune in to hear how you should handle negative feedback.

We have committed to throwing a FREE Marketing School Live Event in Los Angeles, once Marketing School reaches 1M downloads in a 30 day period. Take action: Rate, review, subscribe, and SHARE. Check the progress here!

TIME-STAMPED SHOW NOTES:

  • [00:27] Today’s Topic: What You Should do When People Complain About Your Product or Service
  • [00:38] It’s a good thing when people complain, because you get more value from this kind of feedback.
  • [00:59] Look for recurring feedback, because then you know it’s an actual issue and not just a one-off.
  • [02:05] Sometimes, people will complain, but it won’t make sense to address it.
  • [02:30] Solve the problems that a majority of the complaints are about.
  • [02:54] Eric likes to send NPS surveys.
  • [03:00] His team uses AskNicely.
  • [03:28] Neil likes Qualaroo.
  • [03:45] SurveyMonkey has built-in feedback tools.
  • [04:00] Complaints will humble you and make you better.
  • [04:15] Speed is the key to responding to issues.
  • [04:30] Show people that you are proactive and respond swiftly, so they hold a higher opinion of you.
  • [04:37] That’s it for today!
  • [04:49] We hit our goal of 1 Million downloads! So, we will be throwing a free event in Los Angeles this June. Check out this website if you would like to attend. Remember: we are capping the event at 500 people, so sign up now, if you’re interested!

Leave some feedback:

  • What should we talk about next? Please let us know in the comments below.
  • Did you enjoy this episode? If so, please leave a short review.

Connect with us:

Discover Latest Episodes

Episode
How to Win at LinkedIn #2191
August 18, 2022

In episode #2191, Neil and Eric discuss how to win at LinkedIn. Of its 260 million monthly active users, only 1% create content on LinkedIn. When compared with 87% of Instagram’s one billion plus us...

Episode
How We Batch Our Content #2190
August 17, 2022

In episode #2190, we talk about how we batch our content. Depending on whether it’s long-form video, blog posts, or podcast episodes, we have put different processes in place to help us save time an...

Episode
YouTube Success Secrets #2189
August 16, 2022

In episode #2189, Neil and Eric discuss some of the best-kept YouTube success secrets! We share what has worked for us, as well as the mistakes we have made and how you can avoid them. You’ll also l...